AI Support Analyst

Accordion - Multiple United States offices or remote, United States

Non-technical Verified Jul 19, 2026 Source: accordion.com

This role is part of the Internal AI Job Board, a curated list of jobs for teams building or operating internal AI systems. Follow the original role page for the employer description, requirements, and application flow.

Responsibilities

Serve as helpdesk escalation point for all AI-related issues (access, performance, integration)
Troubleshoot incidents involving Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications
Maintain documentation of known issues, resolutions, and best practices
Monitor AI system health, escalate outages, communicate impacts to stakeholders
Test new configurations, validate system integrations, and ensure readiness for production use
Validate new tools from a user-experience perspective (intuitive? useful? clear?)
Support AI training in maintaining learning materials and coordinating sessions
Participate in rollout activities for new AI tools, providing hands-on user assistance
Formalize user feedback capture; structured collection of sentiment, feature requests, pain points with regular synthesis reports to AI Enablement Lead and Engineering
Co-own AI usage dashboards and adoption reporting bringing qualitative context from user behavior to shape what gets measured
Identify recurring support patterns and propose solutions to improve user experience
Maintain compliance with AI governance, security, and data management standards
Document AI support procedures aligned with internal IT and People Team standards