Senior Technical Product Manager (Agentic CRM)

Qualifications

• 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.
• Proven track record working as a product manager in Salesforce, including experience with Salesforce Sales Cloud,
• Service Cloud, Marketing Cloud, and other Salesforce solutions.
• Bachelor’s degree or equivalent work experience.
• Deep understanding of Salesforce platform features, capabilities, and limitations.
• Proven track record of designing, deploying, and optimizing AI and agentic solutions within the Salesforce ecosystem to orchestrate seamless internal workflows across the customer lifecycle.
• Familiarity with the end-to-end customer lifecycle, with a demonstrated ability to identify operational friction points and deploy intelligent automation that drives velocity for both Operations teams and customers.
• Demonstrated innovation in designing Salesforce product enhancements or features that significantly improve user experience and business outcomes.
• Experience working closely with software engineers, designers, and other technical teams to ensure efficient product development, implementation, and timely delivery of features.
• Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams.
• Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise.
• Skilled at translating ambiguous business requirements into high-quality technical specifications, user stories, and architectural diagrams.
• Passion for understanding customer needs and delivering a user-centric experience.
• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
• Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
• At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
• In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)