Data & Analytics Operations Manager - AI & Systems

Qualifications

• You're an experienced operator who thinks like a builder. You see recurring manual processes as automation opportunities, and you approach every operational problem with a bias toward systems that scale. You have genuine depth in data and AI and you understand how a diverse set of data teams work, and you bring that context into how you design the workflows, tooling, and practices that connect them.
• AI is not a tool you use occasionally; it's how you approach operational problems by default. You're comfortable owning work management, knowledge systems, incident frameworks, and productivity tools and you know how to make all of it work together so a growing team can operate with precision.
• You bring structure and follow-through to every forum you're in. You build trust with functional leaders and earn credibility through the quality of the systems you ship, not just the processes you document. Reporting to the VP of Data & Analytics, you'll own the internal operating infrastructure that lets DNA teams focus on the work that matters.
• You're a builder who applies systems thinking to internal infrastructure. You're comfortable working across a diverse data organization and partnering with leadership to turn fragmented ways of working into scalable, durable systems.
• 5+ years in data operations, program or project management, platform operations, or a related role with a track record of building systems and tooling, not just managing processes
• Deep fluency with AI as a core part of your workflow - you use Claude code or similar instinctively in your own work and know how to design systems that meaningfully leverage it
• Experience working with modern data stack tools (e.g. Tableau, Sigma, Snowflake, Atlan)
• Strong operational judgment applied internally - you approach operational problems with the same rigor as customer-facing ones, with a bias toward simple, scalable solutions
• High data fluency - able to define meaningful metrics, instrument systems, and translate insights into action
• Strong systems thinking - you can distinguish between process issues and structural problems, and know when to optimize vs. redesign
• Clear, direct communication - able to surface what's working and what isn't, and influence across teams, including senior leadership
• Experience building or scaling a data organization's operating system (e.g., delivery tracking, knowledge management, tooling, onboarding)
• Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech)
• The base wage range for this position based in our New York City Office is targeted at $131,000.00 - $169,000.00 per year.
• Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
• For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .