Analytics & Automation Lead, User Safety & Risk Operations

Responsibilities

• We are seeking an Analytics & Automation Lead to manage and grow a senior technical operations team responsible for building the analytics, automation, and quality systems that help User Safety and Risk Operations scale.
• This is a hands-on leadership role for a mission-oriented systems thinker: someone who can translate messy operational problems into practical, measurable solutions; guide senior technical and analytical ICs (Independent Contributors); prioritize across competing needs;, and build durable infrastructure and reusable capabilities that improve the performance of multiple operational teams.
• You will lead work across workflow automation, operational health analytics, quality and evaluation systems, emerging-risk signal infrastructure, dashboards and reporting, and data flywheel feedback loops.You http://loops.You will help determine where automation can meaningfully improve speed, consistency, and scalability, and where human judgment and strong quality controls must remain central.
• The right person is highly technical for an operations role, deeply comfortable with ambiguity, and fluent in using AI tools to improve real workflows. Success in this role means building systems that make safety operations faster, more reliable, more measurable, and more scalable without losing the human judgment required for sensitive user-safety decisions.
• Location / work model: San Francisco, CA; hybrid, 3 days/week in-office.
• Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, judgment, and resilience are essential.