Head of Internal Tools Engineering

Bjak - United States

Engineer Verified Jun 24, 2026 Source: bjak.com

This role is part of the Internal AI Job Board, a curated list of jobs for teams building or operating internal AI systems. Follow the original role page for the employer description, requirements, and application flow.

Responsibilities

Own the end-to-end strategy and roadmap for all internal tools, platforms, and automation — treating internal technology as a product, not a cost centre.
Make strategic build-vs-buy decisions, knowing when a custom-built solution creates a lasting advantage and when a SaaS tool is the right answer.
Map current and next-state process flows across the entire internal toolchain and lead systems transformation for internal teams.
Architect and maintain the full engineering lifecycle for internal platforms — from ideation and design through deployment, iteration, and deprecation.
Build seamless, API-first ecosystems that integrate internal tools across HR systems, finance platforms, knowledge management, CRM, and developer infrastructure.
Own system reliability and operational resilience: establish success metrics for uptime, performance, and employee productivity.
Design scalable, secure architectures using cloud-native principles, microservices, and modern integration patterns.
Lead the strategy for integrating AI and LLMs into internal workflows — reimagining how knowledge is shared, decisions are supported, and work is executed across the organisation.
Deploy intelligent automation tools — including AI where appropriate — to streamline internal processes and improve decision-making.
Evaluate and integrate AI-assisted troubleshooting, proactive recommendations, and intelligent automation into the internal platform layer.
Stay ahead of technology trends and drive continuous experimentation — you build prototypes, not slide decks.
Reduce cognitive load for internal users by providing golden paths, standardised workflows, and self-service capabilities.
Ensure frictionless onboarding and seamless integration across the tool ecosystem.
Measure platform success through adoption rates, user satisfaction, DORA metrics, and productivity impact — not feature count.
Build, lead, and mentor a high-performing team of engineers and engineering managers.
Cultivate a collaborative engineering culture rooted in ownership, speed, and craftsmanship.
Provide technical mentorship and create growth paths for individual contributors and managers alike.
Foster psychological safety and a feedback-driven environment that empowers people to do their best work.
Partner with People, Finance, Engineering, Legal, and Operations leadership to translate complex business needs into a unified technical vision.
Serve as the bridge between business stakeholders and the engineering team — you speak both languages fluently.

Qualifications

An engineer who thinks like a CEO. You’ve built production systems, led engineering teams, and understand that the best internal tools don’t just save time — they change how an organisation thinks and moves. You’re obsessed with removing friction, allergic to manual workarounds, and energised by the idea that great internal infrastructure compounds into organisational speed. You believe internal tools deserve the same craft as customer-facing products. You see AI not as a buzzword but as the most important lever for internal productivity in a generation, and you want to be the person who pulls it.

Apply on the original posting